Frequently Asked Questions

Can I enter my own foods, if they are not in your database of foods?

Yes. There are actually 10,000 foods in the database, and that should cover all of your needs. However, you can add any number of custom foods. It is simple: go to the foods menu/add new foods, and follow onscreen instructions.

Can I remove foods from the database?

Yes, go to foods menu/delete foods.

How many users can use the Weight Loss Software Food And Exercise Diary on the same computer?

You can keep data for an unlimited number of users per computer. The Weight Loss Software Food And Exercise Diary For Windows allows for any number of users to use the software on the same computer, and all the users data will be kept separate.

Can I use the Weight Loss Software Food And Exercise Diary on my home computer and work computer?

Yes. One license allows you to install the software on both of your home computer and your work computer.

Do you have a refund policy?

Yes. We have a 90 day unconditional, risk-free, money-back guarantee. If for any reason, you are unsatisfied, simply send us an e-mail, requesting refund, including the order ID, and we will process a refund immediately.

Is my data protected by a password?

Yes. Each user can optionally protect his own data with a separate password.

Does your software send any information over the Internet?

No.

What is your technical support policy?

Our technical support policy is unlimited. You will receive all the technical support you will ever need for free, for a lifetime. We answer technical support e-mails very quickly.

Most of the time, e-mail support is the quickest form. However, if there is a unique problem that requires a phone call, leave us your phone number, in your technical support e-mail, and we'll call you. 99% of all technical support scenarios are very easily and best answered by e-mail by our experience.

I want to receive a CD of the software, how do I order it?

We currently don't offer CD shipments only downloads.

Can I resell your software?

Yes. Contact us.

For related issue, check the affiliate program, on our web site.

Can I link to your web site from my web site, and can I make any money doing that?

Yes. At the top left of the web site, click on the affiliate link, and join as an affiliate. Zero cost to you, zero risk to you. You will earn commissions on each order generated via your web site link. You also have access to real-time statistics of all the links from your web site to our web site including click rates, order rates, and click/order ratios for each link you setup. These statistics will enable you to fine tune the links and your promotional material to generate the best results of sales.

Do I type manually, or do I select from a list, the foods I consume into the Food & Exercise Diary

Foods are selected from a list of predefined foods. You do not type the foods into the program. You can define custom foods by going to the foods/add new foods menu.

Can I share the Food & Exercise Diary data among two computers, such as my home computer and my work computer?

Yes. You can transfer all the data from the Weight Loss Software Food And Exercise Diary into a floppy disk, and restore that data via the floppy disk into the other computer. This way there is no need for you to retype data. See the menu option file/backup and the corresponding restore utility FEDiary Restore on your desktop.

Can I share the Food & Exercise Diary data with my dietitian, doctor, or in trainer?

Yes. You can e-mail them the Weight Loss Software Food And Exercise Diary data reports, provide it to them on a file, on a floppy disk, or in printed form.

How long have you been in business?

For 15 years. We have programmed extensively for other companies, for individuals, developed and published a number of programs for the general audience. For more information check the About The Author under the technical support page on our web site.

Do you provide free upgrades?

For minor fixes, the upgrades are free. For major software updates we offer substantial discount.

Can I use the Food & Exercise Diary on a PDA?

Sorry, currently no.  However, please email us that you are interested in a PDA version.  If we get enough requests, we'll take into serious consideration programming one.

Do I need to be online in order to use the Food And Exercise Diary?

No.  Once you download and install the software, the F&E Diary will run on your local computer.  You will not need to be connected to the internet to use the software.